Frequently Asked Questions

Visit our Downloads page, select the software you want, and fill in your details. You'll receive a download link immediately. The software is available as a Windows installer (.exe).

All our software requires Windows 7 or later, 2GB RAM minimum, and 100-150MB disk space. Each product page lists detailed requirements.

Extract the downloaded .exe file and follow the installation wizard. The installer will guide you through the setup process. Installation typically takes 5-10 minutes.

Yearly plans offer a 17% discount compared to monthly billing. Both plans include the same features, support, and updates. Choose yearly to save money if you plan long-term use.

Yes! You can upgrade or downgrade your plan anytime. If you upgrade, charges are prorated. If you downgrade, you'll receive a credit.

Yes! We offer free trials with full features. MediManage includes a 30-day free trial. Pharmetrix and EduSmart include a 14-day free trial. No credit card required to start your trial. Simply download and install the software — the trial activates automatically. MediManage is currently under development and will be available soon.

Yes! For organizations needing multiple licenses or enterprise solutions, contact our sales team for custom pricing.

Licensed users get 24/7 technical support via email and phone. Contact us with your license details and issue description.

Report any issues to our support team with a detailed description. We prioritize bug fixes and release patches regularly. Critical bugs are addressed within 24 hours.

We release updates regularly with new features, improvements, and security patches. Updates are free for all licensed users.

Yes! All our software uses industry-standard encryption and security practices. Data is stored locally on your servers with role-based access control.

Yes! All software includes built-in backup functionality. We recommend regular automated backups. Contact support for backup configuration assistance.

Licenses are per-location. For network deployment or multiple installations, contact our sales team for enterprise licensing options.

Your software will continue to function until the license expires. You can export your data anytime. If you change your mind, you can renew your license.

We offer a 30-day money-back guarantee for new licenses. If unsatisfied, contact support for a full refund. Terms and conditions apply.